Important note
01This is an operational draft. It should be updated after business and legal review when payment gateways, courier services, the database and production workflows are activated.
Returns & Exchange
Conditions for reporting an issue, exchanging, or returning an eligible item.
Contact support promptly after receiving an incorrect, damaged, or defective item. Keep the original packaging, tags, invoice, and clear photos or video that show the issue.
An item should remain unused, unworn, unwashed, and in resalable condition. Approval is required before returning anything. Products sent without confirmation may not be accepted.
- Size exchange depends on availability.
- Personalized, used, damaged-after-delivery, and certain final-sale items may not be eligible.
- Courier or delivery charges may apply when the issue is not caused by Naseej Fashion.
Need to submit a return request?
Submit a requestSubmit a return or exchange request using the eligible order information.